My Order

Your order will be packed within 24 hours and normally shipped the next business day. Australian Domestic
 Post: Typically 1-2 business days. However, due to COVID-19, Australian orders may take up to a week.

Yes. An email with your tracking code will be sent when your order is shipped.

Due to the hand poured nature of the products, we cannot offer refunds if you change your mind. However, if your product arrived faulty or damaged, please email us so that we can arrange a replacement product for you.

Yes we do! Simply select local pickup when you purchase your products. We are based in Capalaba, QLD. 

At this stage, we are only offering domestic shipping Australia wide.

No sorry, we are a 100% online business. 

Our Products

We use a high proportion of individual organic ingredients when possible and practical but we are not a certified organic skin care brand.

Small batch, freshly made skin care products, made in Australia, products contain no synthetic fragrances, colours, parabens, mineral oil, lanolin, sulfates (SLS, SES), 100% vegan ingredients and cruelty free, containing evidence-based phyto-active ingredients.

As we use high quality botanical extracts and natural preservatives, UV blocking packaging protects the ingredients from UV light damage.

We use no jars in our range to preserve the freshness and potency of the natural ingredients. Products are dispensed using lotion, serum or atomiser pumps. Your order is mailed in recyclable cardboard boxes or compostable satchels.

A simple two-step skin care routine would include a cleanser and moisturiser, based on your skin type.


Absolutely! If breakouts and pimples are a common skin concern, refer to the Oily Skin collection for suitable products.

To minimise the chance of a reaction to any topical product, it is recommended that you apply a patch test to the inner wrist area for 24 hours prior to use. If you do have a reaction to a product, please discontinue and email us directly.

Whilst the key products developed for sensitive and reactive skins have been carefully formulated to be suitable, everyone’s skin is unique. For people suffering with complex facial conditions such as dermatitis, eczema, rosacea, acne or facial psoriasis, a consultation with Jacqui is recommended so that a customised skin care product and regime can be prescribed for you.

Once opened, it is recommended to use the products within 6 months.

Yes you can. However, please visit brisbanepsoriasis.com.au to learn more about how Jacqui could be of assistance to you.